BreezyPrompt sells packs of Pro days as one-off purchases rather than subscriptions. There is nothing recurring to cancel, no renewal to be surprised by, and no date at which your balance quietly disappears.
Before you buy: claim 14 free days
Every account can claim 14 Pro days, free, once. No card, no trial that turns into a subscription, and nothing to cancel. When they run out the account simply returns to the free tier, which is a perfectly good place to stay.
You start it yourself, whenever it suits you, and the offer does not expire. Days run on the calendar, so a trial that began the moment you signed up would drain whether or not you were there to use it.
This is deliberately the main way to find out whether the paid features are worth it to you. A refund is the fallback for when that was not enough.
The refund
Ask within 7 days of a purchase and we refund it in full. You do not have to explain why.
Days you used in that week are not deducted. Refunds are all or nothing: our payment provider does not support partial ones, and we would rather say that plainly than describe a proration we cannot actually perform.
One refunded purchase per customer.
If you are a consumer in the EEA or the UK
You have a statutory 14 day right of withdrawal on distance purchases. Digital content is an exception to it where you asked for immediate delivery, which is what happens when a pack is credited to your balance at once.
We honour the full 14 days for consumers in the EEA and the UK regardless. The 7 day window above is our own policy, and it never overrides a stronger right you have under the mandatory law of the country where you live.
After the window
We do not refund as a matter of course, for a specific reason: days never expire. An unused balance is not money lost. It is still there whenever you come back, and it can be given to a colleague or moved into a team.
That covers most of what would otherwise be a refund request. Bought too large a pack, leaving the company, no longer need it: in each case the days can go to somebody who does, and nobody loses anything.
When we refund anyway
The rule above is what you are entitled to, not the limit of what we will do. Write to us if:
- you were charged twice, or charged after asking us to stop;
- the service was broken in a way that stopped you using what you paid for;
- you bought the wrong thing and transferring the days does not solve it;
- something happened that simply is not fair.
We would rather refund somebody who was disappointed than keep money that leaves a bad taste. It is a small company, and a person reads the message.
Two limits worth knowing
- Days you have given away cannot be recalled. A refund is capped at the balance the paying account still holds. Transfers are real: once days are somebody else’s, they are somebody else’s.
- Days spent funding other people count as delivered. If a team balance paid for five colleagues for a month, that month happened.
How to ask
Email contact@breezyprompt.com from the address on the account, with the date of purchase or the order number from your receipt. We reply within 3 working days.
Purchases are sold through Creem, who act as merchant of record. They are the seller shown on your statement, they handle the tax, and they process approved refunds back to the original payment method, typically within 5 to 10 working days once issued. You can also raise a request directly through Creem’s customer portal using the link on your receipt.
Please write before you charge back
A chargeback takes weeks, and it costs us the payment, a fee on top, and standing with our payment provider. An email costs one message and is usually answered the same day. We have not yet refused a reasonable request, and we would rather keep it that way than win an argument.
Contact
Sisigestate, LLC
1111b South Governors Ave STE 28437, Dover, DE 19904, United States
contact@breezyprompt.com